Refund and Returns Policy for OpalsGlow

Effective Date

At OpalsGlow, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help. Please review our refund and returns policy below.

1. Returns

You have [30 days] from the date of delivery to return an item. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging with all tags attached.
  • Proof of purchase is required (such as an order confirmation or receipt).

To initiate a return, please contact us at [insert email] with your order number and reason for the return. We will provide instructions on how to return the item.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened or used perfume bottles
  • Gift cards
  • Sale or clearance items

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and the credit will be applied to your original method of payment within [7-10 business days].

Please note:

  • Original shipping costs are non-refundable.
  • If the return is due to a defective or damaged item, we will cover return shipping costs.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [insert email] to arrange the exchange.

5. Late or Missing Refunds

If you have not received your refund after [10] business days:

  • Check your bank account or credit card statement again.
  • Contact your credit card company or bank, as processing times may vary.
  • If you have followed these steps and still haven’t received your refund, please contact us at [insert email].

6. Shipping Returns

You will be responsible for paying the shipping costs for returning an item unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is delivered safely.

Return items should be sent to:

[Insert Business Address]

7. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to contact us:

OpalsGlow

Street:   4652 Dovetail Estates,Mc Millan,Michigan, United States
Phone number:  580-969-9836
Email: [email protected]
Website: opalssglow.com